Warranty Information
Warranty Certificate for Laminate Flooring
Produced by Stalheim Industries Sdn Bhd ( Malaysia)
Stalheim Industries is a pioneer in manufacturing of high quality melamine laminated high-density fibreboard (HDF) flooring for commercial and residential usage. Stalheim gives warranty for its laminate flooring for 25 years of heavy domestic and 5 years of moderate commercial according to the recommended utility class (AC3). The warranty is covering 3 aspects as below:
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Fade Resistant* (Conforming to EN13329)
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Stain Resistant (Conforming to EN438-2-15)
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Wear Resistant (Confirming to EN13329)
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The above warranty is only applicable under the following terms and conditions and care instructions:
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Wear Resistant
For claims on surface wear-through, an area on the floor panel is considered worn-through only if the worn-through area is more than 1 cm2 and the decorative layer has been exhausted until the core material is visible. Claims for surface wear-through are unacceptable if the surface wear-through occurs only around the edges/joints of the panel. Gloss reduction is not surface wear through.
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Stain resistance
Stalheim Laminate Flooring will resist normal household stains on the decorative surface.
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Fade resistance
Stalheim Laminate Flooring will resist fading from exposure to indirect sunlight or normal artificial light conforming to EN13329 test method with exception of natural aging.
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This warranty does not cover damages caused by the following situations:
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Accidents, abuse or misuse of the floor : e.g. surface damage caused by dropping/dragging sharp/heavy objects.
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Exposure to extreme temperatures.
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Installation of product with visible manufacturing defects
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The floor was not installed according to the manufacturer's recommended instructions. The installation instructions are located on the packaging
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The correct underlay and/or vapor barriers have not been used as required for the subfloor in question.
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The floor was not maintained or used properly according to the recommended usage or maintenance procedures, eg. floor cleaning with excessive water, detergents ,etc.
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Flooding caused by plumbing failures or natural causes.
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Fading caused by direct ultra violet radiation from direct sunlight exposure.
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If an expansion joint profile is not used on doorways between rooms or in area greater than 12m in the direction of length of the individual flooring planks & 7m on width direction or off set rooms.
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Floor is installed in saunas or bathrooms (areas prone to water exposure).
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Trapped water underneath the flooring panels or underlay.
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Office chairs must be fitted with soft wheels/castors or if nylon castors are being used, use protective mats/rubber pads underneath the chair.
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Flooring panels used in places where the traffic exceeds the utility class that is recommended.
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Surface defects that can only be seen from an angle source of light.